Delivery and returns
1. Delivery of your order
Orders are usually dispatched within 1 - 4 days from the receipt of payment and are delivered via the courier and methods selected by the customer when the order is placed. Orders can be sent by first Prioritary Mail this service will use couriers from your country (in the event of loss of the package, Royal Model will send it again - see point 2), or via Raccomandata Internazionale in this case a tracking number will be sent to track the status of the shipment. The transport costs vary according to the weight of the order. In the event that two separate orders have been placed, it will not be possible to group them into a single order and delivery charges will be charged on each respective order. Please note, your order will be packaged with the upmost care to ensure that your items are adequately protected. Royal Model cannot be held responsible for any damage sustained during transit or by third parties.
2. Communications of incorrect or incomplete delivery data by the Customer.
If the Customer has provided an incorrect or incomplete delivery address, Royal Model will not be in any way responsible for the non-delivery of the order and no refund will be made.
3. Returns
The customer is required to return or deliver the item(s) without undue delay and in any case within 14 days from the day of the notification of the intention to withdraw from the purchase agreement. Products must be returned:
- Properly packaged in their original packaging, not ruined, damaged or soiled and with all components, instructions and leaflets.
- Including all postage documentation (present in the original packaging), in order to allow Royal Model to identify the customer (order number, name and address).
- Without manifest signs of use, except those associated with testing out a new acquisition (item(s) must not bear traces of prolonged use and should still be in a saleable condition).
We reserve the right to refuse a refund if the item(s) are not returned according to the conditions stated above.
The cost of returning item(s) is borne by the customer. Item(s) must be returned using the appropriate documentation supplied by Royal Model. The customer is liable for any diminished value of the item(s) as a result of careless usage or usage beyond their functionality.
For more information on returns please go to the following section on our website: General conditions of Sale
Royal Model di R. Reale
Via Eugenio Montale, 19
95030 Pedara (CT) Italia
Tel: +39 (0) 95 780 0707
e-mail: info@royalmodel.com